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Why choose Whimsical Valley events?

FAQ

Everything you need to know about renting our collection.

  • Our standard rental period is 3 days.


    Day 1 - Pickup rental items and setup for your event

    Day 2 - Celebrate!

    Day 3 - Return rental items 

    If you would like to arrange a shorter/longer rental period, please get in touch with us via email and we will do our best to accomodate this depending on availability.

  • All Pickup and drop off hours are between 09.30am and 1.30pm, unless otherwise arranged.

  • We are based in Caulfield North, Melbourne, Victoria and rentals are currently limited to this region. 

  • The rental process is easy!
    View the products you are interested in under "The Collection" page.
    Check availability to select your dates and Add to cart. 
    If you would like to add more items, repeat the same process. 
    When you are done selecting items, go to the checkout icon on the top right and click on checkout. 
    The total will show at the bottom along with a refundable security deposit. 

    *When you are collecting items please bring a valid government-issued ID.

    We recommend booking in advance, especially during peak seasons, to ensure the availability of all the items you need.

  • We are based in Caulfield North, Melbourne, Victoria and rentals are currently limited to VIC.

  • Yes ofcourse.

    While our items have been created keeping ease of setup in mind, you are more than welcome to request our staff to demonstrate how to set up and use each item effectively.

    If you have any questions during your rental period, we are just a phone call or email away, ready to assist with any inquiries.

  • Absolutely!
    We are always up for creating new custom products for your event. Please get in touch with us to discuss your needs.

    At this stage, we have limited capacity to customize existing rental items.

  • We've done our best to show our products in photos and videos. We do not have a showroom at thus stage as we’re a home-based business.

    We’re happy to set up a time for you to check things out in person. Just give us a call or drop us an email to book a viewing!

  • We do offer delivery, setup and packdown to Melbourne city and surrounding suburbs on weekends at a limited capacity.

    This would be at an additional fee based on distance and labour. 

    Please get in touch check availability.

  • Yes, we require a security deposit ranging from 20% to 50% of the total rental cost, depending on the items. This deposit is refundable after the rental items are returned in good condition.
    The refund may take 5-10 business days to appear in your account.

  • We understand that sometimes things don't always go to plan.
    As cancellations means we miss out on potential rentals, cancellations will forfeit the security deposit and the balance will be refunded within 5-10 business days.

  • If you need to make changes, contact us as soon as possible. We’ll do our best to accommodate your requests based on availability.

Get in touch

Let us bring your Whimsical dreams to life!
Fill out this form or feel free email us at: info@whimsicalvalleyevents.com

Alternatively call us on: 0426883180